Angello Ivan Otalora Hernandez
About Angello Ivan Otalora Hernandez
Angello Ivan Otalora Hernandez is a Service Delivery Manager at Endava in Bogotá D.C. Area, Colombia, with extensive experience in IT service management and project coordination.
Current Role at Endava
Angello Ivan Otalora Hernandez serves as a Service Delivery Manager at Endava in Bogotá D.C. Area, Colombia. In his role, he is responsible for overseeing service delivery processes, ensuring compliance with governance, legal, and regulatory requirements. He is also involved in the financial management, control, and stewardship of IT assets and resources. His responsibilities include managing projects that involve the development and implementation of business processes to meet business needs.
Previous Experience at ESP Global Services
Before joining Endava, Angello Ivan Otalora Hernandez worked at ESP Global Services. He took on the role of Service Delivery Manager in 2019 for four months in Bogotá D.C. Area, Colombia. Prior to that, he served as a Support Manager at ESP Global Services from 2015 to 2019 in Bogotá. During his tenure, he gained extensive experience in technical support, managing service desks for multiple projects, and strategic coordination. He was also skilled in metrics analysis, achieving SLA targets, and resource administration.
Past Role at Indra
Angello Ivan Otalora Hernandez worked as a Service Desk Leader at Indra from 2014 to 2015 in Panamá City. In this position, he honed his skills in active directory administration and providing support for SAP, phone, email, and onsite support for desktops, laptops, networks, and business applications. His role involved managing various operating systems including Windows, Linux, and MAC OSX.
Educational Background
Angello Ivan Otalora Hernandez has a diverse educational background. He obtained a Master's Degree in Project Management from Universidad EAN, studying from 2020 to 2021. He holds a Diploma in Finance for non-Financial from Universidad de La Sabana, earned in 2018. Additionally, he achieved a Diploma in Project Management from Universidad Piloto de Colombia in 2013. Angello also earned a Systems Engineer degree from Universidad Cooperativa de Colombia, where he studied from 2003 to 2009.
Certifications and Expertise
Angello Ivan Otalora Hernandez is certified in ITIL Foundations Ver. 3, indicating his expertise in IT service management. He has extensive knowledge in BI Reporting with SAP BW 7.3 and SAP BI 4.0. He is proficient in report design, resource administration, and metrics analysis. Angello is known for his abilities in active directory administration, as well as providing support across various platforms and devices. His expertise extends to managing operating systems such as Windows, Linux, and MAC OSX.