Antonia Rachita
About Antonia Rachita
Antonia Rachita is a Service Desk Analyst at Endava in Cluj County, Romania, with a background in Public Relations, Advertising, and Applied Communication.
Company
Antonia Rachita is currently employed at Endava in Cluj County, Romania. Endava is a well-known technology company that provides services and solutions in IT and related fields. Antonia has been working here since February 2018, contributing her skills as a Service Desk Analyst.
Title
Antonia Rachita holds the position of Service Desk Analyst at Endava. Her role involves managing daily IT service desk activities, including ticket processing and remote assistance. This role requires her to communicate effectively with both remote users and on-site teams.
Education and Expertise
Antonia Rachita completed her higher education at Universitatea „Petru Maior” din Târgu-Mureș, where she earned a degree in Public Relations, Advertising, and Applied Communication. She studied from 2014 to 2017, gaining knowledge and skills that contribute to her current professional capabilities.
Background
With a background in Public Relations and Communication, Antonia Rachita transitioned into the IT field and has been working at Endava as a Service Desk Analyst since February 2018. She utilizes platforms like Service Now for ticket logging and request processing, and she actively involves herself in incident and outage management.
Achievements
At Endava, Antonia Rachita has developed a robust skill set in handling major incidents and managing IT service desk operations. Her experience includes extensive use of server monitoring tools, Active Directory, and Microsoft Exchange, which are integral to her responsibilities.