Bianca Geana
About Bianca Geana
Bianca Geana is a Senior Service Delivery Manager at Endava with over 15 years of experience in telecommunications and IT services.
Current Position at Endava
Bianca Geana is currently employed as a Senior Service Delivery Manager at Endava. In this role, she is responsible for overseeing the delivery of IT services and ensuring that service level agreements are met. Her experience in managing complex IT service operations plays a critical role in maintaining customer satisfaction and operational efficiency.
Previous Experience at Atos IT Solutions and Services
Before joining Endava, Bianca Geana held multiple roles at Atos IT Solutions and Services A/S. She served as a Service Delivery Manager from 2019 to 2021 in Timisoara, Romania, where she was responsible for managing client relationships and service delivery teams. Prior to this, she was a Tower Service Manager from 2016 to 2019 in Timis County, Romania. In this role, she managed specific service towers and ensured the alignment of service delivery with client needs.
Roles at Orange Romania
Bianca Geana's career began at Orange Romania, where she spent a significant amount of time in various roles. She started as a Customer Care Representative from 2007 to 2009, then transitioned to a Credit and Collection Analyst from 2009 to 2014. She later worked as a Retention Specialist from 2014 to 2015. These roles helped her build a strong foundation in customer service, credit management, and customer retention strategies.
Educational Background
Bianca Geana holds a Master's degree in Human Resources Management/Personnel Administration from the 'University of the West' of Timişoara, Faculty of Sociology and Psychology, completed between 2008 and 2010. She also earned a Licentiate degree in Sociology and Anthropology from the same university, studying from 2004 to 2008. Her educational background has equipped her with critical insights into human behavior and organizational dynamics, which she applies in her professional roles.
Industry Experience and Expertise
With over 15 years of experience in the telecommunications and IT services industry, Bianca Geana has transitioned from customer-facing roles to managerial positions. Her career spans significant roles in customer care, credit and collection, retention, and service delivery management. This extensive experience has enabled her to develop strong managerial capabilities and a deep understanding of both human resources and IT service delivery management.