Carlos Byzdikian
About Carlos Byzdikian
Carlos Byzdikian is a Senior Service Delivery Manager at Endava with over 20 years of experience in various industries including IT, banking, and telecommunications.
Senior Service Delivery Manager at Endava
Carlos Byzdikian works as a Senior Service Delivery Manager at Endava, effective since October 2022. Operating in a remote capacity, Carlos utilizes his extensive experience to manage and supervise service delivery processes. His role involves ensuring that services are delivered efficiently and meeting client expectations, which is crucial for maintaining the company's reputation for high-quality service in a competitive industry.
CloudOps NOC Manager Experience
From 2021 to 2022, Carlos Byzdikian held the role of CloudOps NOC Manager for Exabeam at SouthGeeks. Based in Buenos Aires Province, Argentina, he was responsible for overseeing cloud operations and network operations center (NOC) activities. This position lasted for nine months and involved critical responsibilities related to operational oversight and ensuring uptime and service reliability.
Service Improvement Program Manager at JPMorgan Chase & Co.
Carlos served as Service Improvement Program Manager at JPMorgan Chase & Co. from 2019 to 2021. During his two-year tenure, he focused on enhancing service delivery efficiencies and program management. His efforts were directed towards continuous improvement strategies, ensuring that the services provided met stringent quality and reliability standards.
Technology Resiliency Manager at JPMorgan Chase & Co.
Between 2017 and 2019, Carlos Byzdikian worked as a Technology Resiliency Manager at JPMorgan Chase & Co. in Argentina. In this capacity, he was responsible for implementing and managing technology strategies to ensure system resiliency and business continuity. His work was pivotal in maintaining the robustness of the technology infrastructure against potential disruptions.
Education and Certifications
Carlos Byzdikian has an impressive array of educational qualifications and certifications. He studied at IPS Learning, obtaining Managing Without Authority and HP Program Management certifications in 2013. He also studied at CMI International Group, achieving Theory And Tools Of The Harvard Negotiation Project (I and II) in 2012, and at Dale Carnegie with an Effective Presentations certification. In addition, he holds certifications in Breakaway Selling Plus, ITIL, Lean Six Sigma, and Change Management to Change Governance among others, reflecting his commitment to professional development and expertise in specialized areas.
Background in IT and Management Roles
Carlos Byzdikian has over 20 years of experience in various industries, including IT, banking, telecommunications, oil and gas, startups, and cybersecurity. His career includes notable roles such as Middleware Team Leader, DCS Middleware Manager, and AMS CTMO Sales Engagement Lead at Hewlett Packard Enterprise. He also served as EAI/Middleware Analyst, System i/DBS Product Leader, and Support Manager at Accenture, as well as Implementation and Rollout Leader at IBM. This diverse background has equipped him with a broad skill set tailored to managing complex technology infrastructure and service delivery operations.