Corina Frunza
About Corina Frunza
Corina Frunza is a Service Delivery Manager at Endava in Iasi County, Romania, with extensive experience in IT service management.
Company
Corina Frunza is currently employed as a Service Delivery Manager at Endava in Iasi County, Romania. She has been with the organization since leaving Atos in 2019, where she held a similar role.
Previous Experience
Before joining Endava, Corina Frunza held various positions at different companies in Iasi County, Romania. She worked at Atos from 2015 to 2019 and at Xerox in 2015 for four months as a Service Delivery Manager. Additionally, she served as a Client Services Analyst at Xerox from 2014 to 2015. She began her career with an intern position at Falcon Trading in 2014.
Education and Expertise
Corina Frunza has a strong educational background in Business Information Systems from Universitatea „Alexandru Ioan Cuza” din Iași. She achieved her Bachelor's degree from 2011 to 2014 and later pursued her Master's degree from 2014 to 2016. Her education has equipped her with comprehensive knowledge and expertise in business information systems.
Role and Responsibilities
In her role as a Service Delivery Manager, Corina Frunza coordinates projects for clients in the Insurance and Telecommunication domains. She oversees IT Infrastructure & Operations and ensures adherence to ITIL best practices. Her responsibilities include managing service delivery for incidents, requests, and changes, bridging client account teams with delivery teams, and ensuring the maintenance of client-specific knowledge. She is also involved in managing SLAs and preparing summary reports on trends, root cause analysis, and service impacts.
Additional Responsibilities
Corina Frunza also handles budget and resource forecasting and contributes to proposals, bids, renewals, and extensions. Her role encompasses preparing and reviewing summary reports to ensure they meet contractual requirements and do not impact service levels. She supports the transition of new systems and processes into the Infrastructure department, working with remote teams to achieve the organizational objectives.