Dale Godfrey
About Dale Godfrey
Dale Godfrey is a Client Services Manager at Endava in London, United Kingdom, with extensive experience in service delivery and client support management.
Title
Dale Godfrey holds the title of Client Services Manager at Endava in London, United Kingdom. He is responsible for overseeing client services, ensuring that client needs are met effectively and efficiently.
Current Role At Endava
At Endava, Dale Godfrey serves as the Client Services Manager. He manages client relationships, ensuring that their needs are met in accordance with service level agreements. Dale is also tasked with overseeing the delivery of services to multiple external clients simultaneously, maintaining high standards of service excellence and achieving profit margins.
Previous Experience At Avanta
Dale Godfrey worked at Avanta Serviced Office Group as Senior Service Delivery Manager from 2012 to 2013 for 5 months. In this role, he was responsible for managing service delivery, adhering to set service level agreements, and ensuring client satisfaction.
Previous Experience At Hogan Lovells
From 1999 to 2004, Dale Godfrey served as a Service Desk Manager at Hogan Lovells in London, United Kingdom. During his 5-year tenure, he was responsible for overseeing the service desk operations, ensuring efficient and effective support for all users.
ITIL Accreditation
Dale Godfrey is ITIL accredited, which underscores his expertise in delivering service excellence within the Help Desk/Service Desk arena. This accreditation highlights his capability in managing service delivery to meet organizational objectives.
Project Management Expertise
Dale Godfrey has led and managed a team of Project Managers in delivering high-value projects across different business sectors. His experience also encompasses supplier management, contract negotiation, and internal cost/recovery management. He is familiar with the PRINCE2 project management methodology, which further accentuates his project management skills.