Dan Angelescu
About Dan Angelescu
Dan Angelescu is a Service Desk Specialist at Endava in Timişoara, Romania, with a background in customer support and quality assurance.
Company
Dan Angelescu is currently employed at Endava, where he serves as a Service Desk Specialist. Endava is a prominent company in Timişoara, Timiş, Romania, known for providing IT services and solutions. Dan's role involves ensuring efficient service desk operations, bridging the communication gap between customers and the support teams.
Title
Dan Angelescu's title is Service Desk Specialist. In this role, he manages daily activities, providing essential support to both customers and first line agents. His responsibilities also include training staff, ensuring they are up-to-date with the latest procedures and protocols.
Education and Expertise
Dan holds an Engineer's degree in Maritime Studies, Electrical, and Mechanical engineering from Universitatea Maritimă din Constanța, completed over a four-year period from 2012 to 2016. His technical knowledge extends to telecommunications, including 2G, 3G, 4G architecture, call flow, CDMA, and LTE. Additionally, he has basic skills in C++ programming.
Background
Dan's career began as a Customer Support Agent at Traffic Empire, where he worked for 8 months from 2016 to 2017 in Bucharest, Romania. He gained experience as a freelancer for PMYB Influencer Marketing Agency. He later transitioned to Endava, first as a Service Desk Analyst from 2018 to 2019, and then to his current role. His progression reflects a continuous commitment to enhancing customer support and quality assurance.