Daniel Alvarez
About Daniel Alvarez
Daniel Alvarez is an Application Management Engineer at Endava with over 6 years of experience in technical support and incident management roles.
Current Position at Endava
Daniel Alvarez currently serves as an Application Management Engineer at Endava. His role involves managing and maintaining software applications, ensuring smooth operation, and troubleshooting any issues that arise. His extensive background in technical support and incident management equips him with the necessary skills to excel in this position.
Previous Experience at McAfee
Before joining Endava, Daniel Alvarez worked as a Technical Support Engineer at McAfee for 9 months between 2020 and 2021. In this role, he provided technical assistance to clients, resolving software-related issues and ensuring customer satisfaction.
Technical Support Role at NetApp
Daniel Alvarez also held a position as a Technical Support Engineer at NetApp in 2020 for 10 months. Located in the Bogotá D.C. Metropolitan Area, he was responsible for addressing customer queries, troubleshooting technical problems, and supporting NetApp's product suite.
Incident Management Analyst at Teleperformance Colombia
From 2017 to 2020, Daniel Alvarez worked as an Incident Management Analyst at Teleperformance Colombia. During his 3-year tenure, he managed and resolved incidents, ensuring minimal disruption to business operations. This role honed his expertise in incident management and reinforced his skills in handling high-pressure technical environments.
Educational Background at Universidad de San Buenaventura
Daniel Alvarez completed his higher education at Universidad de San Buenaventura, where he studied from 2011 to 2016. His academic background laid the foundation for his subsequent career in technical support and incident management.