Dragan Mishev
About Dragan Mishev
Dragan Mishev is a Local IT Support professional at Endava in Sofia, Bulgaria, with a background in critical incident management and a Bachelor's degree in Land and Real Estate Management.
Current Role at Endava
Dragan Mishev currently serves as Local IT Support at Endava in Sofia, Bulgaria. He joined the company in January 2018, where he continues to utilize his extensive background in IT support and incident management.
Previous Role at DXC Technology
Dragan Mishev was employed as a Critical Incident Manager at DXC Technology. He worked at the company for 9 months, beginning his tenure in 2017 in Bulgaria. During this period, he was responsible for managing critical incidents and ensuring swift resolution to minimize business impact.
Experience at Hewlett Packard Enterprise
From 2014 to 2017, Dragan Mishev worked at Hewlett Packard Enterprise as a Critical Incident Manager. In this role, he handled high-priority incidents, coordinating with various teams to restore services promptly. His tenure at Hewlett Packard Enterprise contributed significantly to his expertise in incident management.
Early Career at HP
Dragan Mishev began his professional career at HP in 2013, working in Call Handling. For nearly a year, he managed customer inquiries and support calls, gaining valuable experience in customer service and operational support. This role provided a foundation for his subsequent positions in critical incident management.
Educational Background
Dragan Mishev holds a Bachelor's degree in Land and Real Estate Management from the University of Architecture, Civil Engineering and Geodesy Sofia. He completed his studies from 2009 to 2013. His academic background provides him with a unique perspective, integrating technical and managerial skills in his IT support roles.
Critical Incident Management Experience
With over 5 years of experience in critical incident management, Dragan Mishev has developed a strong capability to handle high-stakes situations efficiently. His roles at DXC Technology and Hewlett Packard Enterprise have equipped him with the skills necessary to manage and resolve critical incidents effectively, ensuring minimal disruption to business operations.