Dumitrescu M.
About Dumitrescu M.
Dumitrescu M. is the Support Team Lead at Endava in Bucharest, Romania, overseeing a geographically diverse team and driving automation in support and deployment activities.
Company
Dumitrescu M. is currently employed at Endava, a prominent IT services company. Endava focuses on digital transformation and offering technology services to clients globally. Dumitrescu holds the position of Support Team Lead at the Endava office located in Bucharest, Romania.
Title
Dumitrescu M. serves as the Support Team Lead, playing a crucial role in coordinating the activities of a geographically distributed team of L2 support engineers across six countries. The leadership responsibilities include driving the automation of manual processes and ensuring the implementation of industry best practices.
Career Progression
Dumitrescu M. has a diverse professional background. Starting as a Volunteer at SiSC - Sindicatul Studenților din Cibernetică from 2012 to 2015, Dumitrescu then became a Test Specialist Intern at IBM for 6 months until 2016. Following this, he held the role of IT Analyst at Carestream for 5 months in 2016, then transitioned to Junior System Administrator at ALTEX Romania for a year until 2018. He later joined Endava as Support Engineer from 2018 to 2020, before advancing to the current role of Support Team Lead.
Education and Expertise
Dumitrescu M. boasts strong academic credentials. He achieved a Bachelor's degree in Computer and Information Sciences from National College Vlaicu Voda (2008-2012). He then obtained a Bachelor's Degree in Cybernetics and Statistics from the Faculty of Economic Cybernetics, Statistics and Informatics (2012-2016), followed by a Master's degree in Informatic Systems for Economic Processes and Resources Management from the same institution (2016-2018).
Responsibilities at Endava
In his capacity as Support Team Lead at Endava, Dumitrescu M. is responsible for various crucial functions. These include conducting regular meetings and huddles for team communication, participating in the interview and candidate selection process for new hires, and ensuring the quick detection and mitigation of incidents by applying industry best practices. Additionally, he leads efforts to automate manual processes in both support and deployment activities.