Farid Ziade
About Farid Ziade
Farid Ziade is the Team Lead, Infrastructure at Endava in Bogotá, Colombia, with a background in client support and project management.
Current Role at Endava
Farid Ziade currently works at Endava in Bogotá, Distrito Capital, Colombia, serving as the Team Lead for Infrastructure. In this role, he focuses on overseeing the infrastructure team, ensuring that systems and services are running smoothly, and implementing improvements where necessary. His approach to leadership emphasizes the development of both hard and soft skills among team members to maintain a high-performance environment.
Past Experience at Blackboard
Before joining Endava, Farid Ziade worked at Blackboard in Bogotá, Bogotá D.C., Colombia. From 2018 to 2020, he was the Manager of Client Support, where he managed a team responsible for client relationship and technical support. Prior to this role, he served as a Client Support Specialist from 2017 to 2018, assisting clients and helping to resolve a variety of technical issues.
Earlier Roles in Tech Support
Farid Ziade has a diverse background in technical support roles. From 2016 to 2017, he worked as a Service Desk Analyst at Schlumberger in Bogotá D.C., Colombia. He also served as a PCE Regional Support Engineer at Harris CapRock Communications from 2013 to 2014. His career started with a role as Ingeniero de soporte at G4S in 2012 for 5 months.
Educational Background
Farid Ziade holds a Master of Business Administration (MBA) from Colegio de Estudios Superiores de Administración, completed from 2020 to 2022. He also achieved a Maestria en gerencia de proyectos from Universidad EAN, and a Master's degree in Project Management from Université du Québec à Chicoutimi, both from 2014 to 2016. Additionally, he holds a Bachelor's Degree in Electronic Engineering from Pontificia Universidad Javeriana.
Approach to Team and Client Management
Farid Ziade focuses on developing both hard and soft skills in his team members, aiming to maintain high-performance teams. He emphasizes the importance of building strong relationships with clients and uses a holistic approach to address individual and team needs. This includes career development plans and custom-made engagement projects. His goal is to enhance productivity, client satisfaction, and service quality while promoting a healthy work-life balance.