Gabriel Craciun
About Gabriel Craciun
Gabriel Craciun is a Technical Group Leader at Endava in Cluj-Napoca, with a background in network support and administration.
Current Role at Endava
Gabriel Craciun is currently serving as the Technical Group Leader for Managed Services at Endava in Cluj-Napoca. In this role, he oversees a team of more than 10 senior infrastructure support engineers, delivering services to seven commercial clients. Gabriel ensures high-quality service delivery, focusing on maintaining service levels and customer satisfaction.
Previous Experience at Endava
Before his current role, Gabriel Craciun worked at Endava as a Senior Network Support Engineer for Managed Services from 2013 to 2014. During his eight-month tenure in Cluj-Napoca, he was instrumental in providing robust network support, laying the foundation for his future leadership role within the company.
Experience at RCS&RDS
Gabriel Craciun spent eight years at RCS&RDS as a Linux and Network Administrator in Craiova from 2005 to 2013. During this period, he honed his technical skills in network management and Linux systems administration, gaining experience that would later support his career progression in managed services.
Team and Project Management
In his role as Technical Group Leader, Gabriel managed to maintain a Service Level Agreement (SLA) of 97.8% across all major accounts, surpassing the target of 95%. He also sustained a customer satisfaction score of 9.6 out of 10, exceeding the set target of 9.0. Additionally, he kept the team attrition rate at 5%, showcasing strong team retention. Gabriel led the implementation of a new infrastructure monitoring solution, which affected all clients, and actively engaged in Service Design and Transition.
Service Design and Change Management
Gabriel Craciun has been actively involved in Service Design and Transition, working closely with project managers to identify potential issues at early stages. He also served as a member of Change Advisory Boards for medium and high-risk changes, contributing to effective risk management and service reliability.