George Filip
About George Filip
George Filip is a Service Desk Analyst at Endava in Cluj, Romania, with expertise in IT service support, database administration, and cloud platforms.
Title
George Filip is currently serving as a Service Desk Analyst at Endava in Cluj, Romania. His role involves providing first-level IT service support, critical for seamless operations among teams and effective client communication. Since starting on April 1, 2021, he has been committed to ensuring efficient issue resolution and process improvements.
Education and Expertise
George Filip obtained his Engineer's degree in Computer Science from the Technical University of Cluj Napoca, where he studied from 2018 to 2021. His expertise encompasses database administration, with specific proficiency in SQL and MySQL. Additionally, George possesses a solid understanding of cloud platforms like AWS and Azure, offering fundamental support and access management.
Service Desk Analyst Responsibilities
In his role as a Service Desk Analyst at Endava, George Filip handles the logging and classification of incidents and requests, ensuring they are escalated to appropriate support teams when necessary. He monitors customer infrastructure alerts using specialized tools to maintain system integrity. George also contributes to team efficiency by extracting valuable knowledge and documenting it in Knowledge Base articles, streamlining future support.
Technical Skills and Tools
George Filip's technical skill set includes a strong foundation in database administration, particularly with SQL and MySQL. He is proficient in using cloud platforms such as AWS and Azure to provide basic support and manage access controls. His role necessitates monitoring systems using specific alert tools to ensure optimal performance and address issues proactively.