Guillermo Dellacqua
About Guillermo Dellacqua
Guillermo Dellacqua is a Service Desk Analyst at Endava in Argentina with extensive experience in IT support and technical roles.
Current Role at Endava
Guillermo Dellacqua is currently employed as a Service Desk Analyst at Endava in Argentina. In this role, he is responsible for assisting users with technical issues, ensuring quick resolution, and maintaining a high level of customer service. His role at Endava involves monitoring and managing tickets, providing technical support, and collaborating with other IT teams to ensure seamless operations.
Past Experience at Novatium Argentina ARL S.A.
Guillermo Dellacqua worked as IT-Support at Novatium Argentina ARL S.A. for 7 months, from 2019 to 2020, in Santa Fe, Argentina. During his tenure, he was tasked with resolving technical issues, providing IT support, and maintaining IT infrastructure. His work involved troubleshooting hardware and software problems and supporting end-users to ensure operational continuity.
Background in IT Support at INTA
From 2017 to 2019, Guillermo Dellacqua held a position as IT support at INTA in Santa Fe, Argentina. Over the course of two years, he gained experience in managing IT systems, providing technical assistance, and addressing user concerns. His responsibilities included ensuring the proper functioning of IT infrastructure and supporting the technological needs of the organization.
Education and Cisco Certifications
Guillermo Dellacqua has a diverse educational background in IT and networking. He studied at Cisco Networking Academy from 2020 to 2021, earning certifications in NDG Linux Essentials and CCNA: Introduction to Networks. Additionally, he attended Universidad Tecnológica Nacional, achieving certifications in Cisco IT Essentials and Advanced Web Development. He also studied Ingeniería en Informática at Universidad Nacional del Litoral from 2004 to 2007.
Experience in Technical Support at Musimundo
Guillermo Dellacqua worked as Technical Support Help Desk at Musimundo for four years, from 2011 to 2015, in Santa Fe, Argentina. In this role, he provided customer support, addressed technical queries, and managed help desk operations. His responsibilities included diagnosing and solving hardware and software issues, ensuring minimal downtime for end-users.