Ilona Traista
About Ilona Traista
Ilona Traista is the Service Desk Team Leader at Endava in the United Kingdom, with over a decade of experience in IT service management.
Title
Ilona Traista currently holds the position of Service Desk Team Leader at Endava in the United Kingdom. She has been leading the Service Desk team since November 2016.
Career at Endava
Ilona Traista has a long-standing career at Endava, a prominent IT service management company. She initially joined Endava as a Service Desk Analyst, a role she held from 2008 to 2012. After four years in this position, she transitioned to her current role as Service Desk Team Leader in November 2016. Her tenure at Endava highlights her significant experience and dedication to the field of IT service management.
Education and Academic Background
Ilona Traista completed her undergraduate studies at Universitatea „babeș - Bolyai” Din Cluj - Napoca. She studied Communication, Philosophy, and Public Relations, earning her Bachelor's degree from 2004 to 2008. This academic background has provided her with a robust foundation in communication and public relations, skills that are essential in her leadership role.
Industry Experience
With over a decade of experience in IT service management, Ilona Traista has developed a comprehensive understanding of the industry. Since taking on the role of Service Desk Team Leader at Endava, she has been responsible for overseeing the service desk operations, ensuring effective IT support, and leading a team dedicated to high-quality service delivery.
Early Career
Before embarking on her career in IT service management, Ilona Traista gained experience in the hospitality industry. She worked as a waitress at Smokers Barbeque Pit in 2007 for three months. This early role helped her develop customer service skills that have been beneficial throughout her career.