Iosif Rus
About Iosif Rus
Iosif Rus is the Lead Technical Support Engineer at Endava in Cluj-Napoca, Cluj, România.
Current Title and Role
Iosif Rus is currently serving as the Lead Technical Support Engineer at Endava in Cluj-Napoca, Cluj, România. In this role, he oversees the training program for new candidates within the monitoring team. Additionally, he provides feedback from the Monitoring team's perspective on operational matters, assists the Team Leader with various organizational tasks, and constantly updates the Knowledge Base with relevant information.
Previous Experience in IT Support
Prior to his current role, Iosif Rus has gathered significant experience in IT support at Endava. He worked as an IT Support & Monitoring Engineer from 2020 to 2021, and as a Service Desk Analyst from 2018 to 2020. These roles allowed him to develop a comprehensive understanding of technical support and monitoring processes and provided him with the opportunity to refine his skills in handling various IT-related issues.
Early Career Roles
Before his tenure at Endava, Iosif Rus worked in various roles that helped build his practical skills. From 2017 to 2018, he served as a Bartender at Flying Circus Cluj in Cluj County, Romania. Prior to that, he spent two years as a Chief Cashier at Stradivarius from 2015 to 2017. Additionally, he worked as a Salesperson at Salad Box from 2014 to 2015. These positions provided him with a diverse range of experiences in customer service and sales.