Irena Cristina Mercioiu
About Irena Cristina Mercioiu
Irena Cristina Mercioiu is a Senior Service Delivery Manager at Endava in Timişoara, Romania, with extensive experience in service management and quality assurance.
Company
Irena Cristina Mercioiu is currently working at Endava as a Senior Service Delivery Manager. She is based in Timişoara, Timiş, Romania. Endava is a technology company that provides end-to-end solutions, and Irena plays a crucial role in ensuring the effective delivery of these services.
Title
Irena Cristina Mercioiu holds the position of Senior Service Delivery Manager at Endava. In this capacity, she manages the commercial aspects of service delivery, holding P&L responsibility. Moreover, she serves as the single point of contact for client counterparts, ensuring that the projects and services are delivered efficiently.
Previous Roles at Atos IT Solutions and Services A/S
From 2017 to 2020, Irena worked at Atos IT Solutions and Services A/S as a Service Delivery Manager in Timisoara. Before that, she served as a Service Manager from 2016 to 2017 in the same company. During her tenure, she was instrumental in managing service delivery and enhancing customer relationships.
Experience at Nokia
Irena Cristina Mercioiu spent three years at Nokia in Timis County, Romania. She worked as a Quality Assurance Analyst from 2015 to 2016 and prior to that, as a Network Analyst from 2013 to 2015. In these roles, she was involved in ensuring the quality of network services and analyzing network performance.
Educational Background
Irena earned her Master’s Degree in Human Resources Management/Personnel Administration from West University of Timisoara, where she studied from 2008 to 2010. She also holds a Bachelor’s Degree in History from the same institution, which she achieved after studying from 2004 to 2008.