Javier Esparragoza
About Javier Esparragoza
Javier Esparragoza is a Service Delivery Manager at Endava in Bogota, Colombia, with over a decade of experience in leadership roles within the IT industry.
Title and Current Role
Javier Esparragoza is currently a Service Delivery Manager at Endava. He operates from Bogota, D.C., Capital District, Colombia. His role involves developing and maintaining client relationships, producing service design requirements, and ensuring the successful delivery and improvement of services.
Previous Experience at Blackboard
From 2017 to 2020, Javier Esparragoza held the position of Service Delivery Manager at Blackboard in the Bogotá D.C. Area, Colombia. During these three years, he gained significant experience managing service delivery for clients, focusing on service improvement and operational efficiencies.
Previous Roles and Experience
Javier's career includes multiple roles in different organizations. From 2013 to 2017, he was a Service Delivery Manager for NICE Systems at Sutherland Global Services in Bogotá, Colombia. Earlier, he worked as a Project Coordinator at Avaya in Buenos Aires, Argentina, from 2010 to 2013. His career began at Schlumberger, where he served as a Field Specialist in Bogotá (2008-2010), and at Oxy as a Telecommunication and Automation Engineer in 2005.
Education and Academic Background
Javier Esparragoza earned his Master's and Specialist degrees in Telecommunication from Universidad de Buenos Aires (2010-2013 and 2010-2012, respectively). He also holds a Bachelor's degree in Electronics from Universidad de Santander, achieved between 2000 and 2005. His academic background provides a strong foundation for his roles in the IT industry.
Key Responsibilities and Expertise
Javier is skilled in negotiating client and internal contracts, evaluating service status including SLA management, and working on business continuity and risk management. He ensures the establishment and maintenance of processes required for client services, manages service catalogues, assists in financial budget planning, and focuses on continual service improvement. Additionally, he oversees the transition of new or changed services into support and supervises activities subject to service agreements.