Javier Zapata
About Javier Zapata
Javier Zapata is a Senior Technical Support Engineer at Endava in Bogota, D.C., Colombia, with extensive experience in technical support and case management.
Title
Javier Zapata is a Senior Technical Support Engineer currently working at Endava. He is based in Bogota, D.C., Capital District, Colombia.
Company
Javier Zapata is employed by Endava, where he has been working since March 2021. Endava is a company known for providing professional IT services and technology solutions.
Education and Expertise
Javier Zapata studied at the University of South Florida, where he earned two degrees: a Bachelor of Arts (B.A.) in Finance and a Bachelor of Applied Science (B.A.Sc.) in Management Information Systems. His education from 2006 to 2011 laid a strong foundation for his technical and analytical skills.
Career Background
Before joining Endava, Javier Zapata worked as a Technical Support Engineer at Sutherland for NetApp from 2018 to 2021, based in Bogotá, D.C. Area, Colombia. Prior to that, he served as a Systems Support Technician Lead at Global Financial Private Capital, LLC in Sarasota, Florida Area, from 2014 to 2017.
Technical Support Experience
Javier Zapata has extensive experience in providing technical support for High Availability clusters, storage configurations, and virtual/cloud environments. He excels in gathering and analyzing data to offer recommendations and solutions for prompt case resolution. His responsibilities include managing caseloads based on priority, entitlements, and severity, as well as documenting case activities for smooth transitions and collaborations.