Jefferson Ramos
About Jefferson Ramos
Jefferson Ramos is an Applications Management Engineer Level 2 at Endava in Bogotá D.C., Colombia, with over 15 years of experience in workforce analytics, market intelligence, and quality leadership.
Current Position at Endava
Jefferson Ramos is currently serving as an Applications Management Engineer Level 2 at Endava, located in Bogotá D.C., Colombia. He began his tenure at Endava in March 2020 and continues to contribute to the company's technological advancements and application management efforts.
Previous Role at Sutherland
Before joining Endava, Jefferson Ramos worked at Sutherland from 2018 to 2020. During his two years at Sutherland, he held the position of Lead Workforce Analytics in Bogotá D.C., Colombia. His role focused on analyzing and optimizing workforce data to improve operational efficiency.
Work Experience at LAP Technologies
From 2012 to 2018, Jefferson Ramos served as an Operador Senior Bilingüe at LAP Technologies in Bogotá D.C., Colombia. In this six-year period, Jefferson worked in a bilingual capacity, which likely involved handling tasks in both English and Spanish, showcasing his linguistic versatility and capacity for cross-cultural communication.
Education and Expertise
Jefferson Ramos studied at Politécnico Grancolombiano, where he earned a degree in Administración de Empresas. With over 15 years of experience in the field, his expertise spans across various roles including workforce analytics, market intelligence, and quality management.
Career Start at Telmex Hogar
Jefferson Ramos began his professional journey at Telmex Hogar as an Asesor de servicio Call center, working from 2006 to 2008. This early role in customer service laid the foundation for his diverse career trajectory in various analytical and management positions.