Julia Constantinescu
About Julia Constantinescu
Julia Constantinescu is a Service Desk Technician at Endava in Cluj, Romania, providing 1st level IT service support and acting as an interface between customers and support teams.
Company
Julia Constantinescu is currently employed at Endava as a Service Desk Technician. Endava is a well-known IT services company with a presence in multiple global locations. Julia operates out of Cluj, Romania.
Title
Julia Constantinescu works as a Service Desk Technician. Her role involves providing first-level IT service support, troubleshooting, and fulfilling requests. She serves as an interface between customers and Endava support teams, keeping customers updated on agreed intervals as per Service Level Agreements (SLAs). She also monitors customer infrastructure alerts and escalates incidents to relevant teams when necessary.
Previous Work Experience
Before joining Endava, Julia worked in various roles across different industries. She was a Server at Soho Steak & Sushi Bar in the United States in 2019 for four months, a Sales Assistant at Crama Tohani in Cluj-Napoca for seven months, and a Hostess at Hard Rock Cafe in Myrtle Beach, South Carolina, for three months in 2018. Additionally, she worked as a Sales Assistant at Decathlon România in Cluj-Napoca, Cluj, for two years from 2015 to 2017.
Education and Expertise
Julia Constantinescu holds a Master's degree in The Technology of Producing High-Quality Wines and Derived Products (2018-2020) and a Bachelor's degree in Horticultural Science (2014-2018), both from the University of Agricultural Sciences and Veterinary Medicine of Cluj-Napoca. She also achieved a Baccalaureate degree from the National College of Informatics, where she studied from 2010 to 2014.
Background
Julia Constantinescu has a diverse background that spans IT support, sales, and hospitality roles. Her shift to IT service support at Endava marked her entry into the tech industry, leveraging her customer service skills and experience. Her academic background in horticultural science and winemaking highlights a broad base of knowledge and adaptability.