Lia Herteg
About Lia Herteg
Lia Herteg is a Senior Business Platforms Specialist at Endava in Cluj-Napoca, Romania, with extensive experience in service delivery and incident management.
Company
Lia Herteg is currently employed at Endava, a leading provider of digital transformation and agile software development services. Based in Cluj-Napoca, Cluj, Romania, Endava serves a diverse range of industries including financial services, telecommunications, media and entertainment, and technology. As a global enterprise, it emphasizes innovation and client-focused solutions.
Title
Lia Herteg holds the position of Senior Business Platforms Specialist - ServiceNow at Endava. The role involves optimizing business processes and enhancing platform capabilities for the ServiceNow suite, which supports enterprise operations in IT service management, IT operations management, and IT business management.
Education and Expertise
Lia Herteg studied Applied Modern Languages at Babes-Bolyai University Cluj-Napoca, Romania. She earned a Bachelor of Arts (B.A.) from 2003 to 2007 and a Master in Conference Interpreting from 2007 to 2008. Her academic background equips her with strong language and communication skills, which have been integral to her diverse professional roles.
Professional Background
Lia Herteg's career at Endava began as a Service Desk Analyst in 2014 and evolved through roles such as Incident Manager and Service Delivery Manager, leading up to her current position. Her prior experience includes roles at HIDRONIC as a Logistics Assistant, Office Depot as a Process Specialist Prelegal-Legal France, and volunteering with NGOs. This extensive experience spans both the financial and IT sectors, enhancing her adaptability and expertise.
Skills and Contributions
Lia Herteg has developed comprehensive skills in team and small-scale project coordination, problem-solving, and effective communication in multicultural environments. Her adaptability to fast-changing professional scenarios and her leadership abilities have facilitated both personal and team growth. Her work involves leveraging language skills to enhance customer service and resolve complex issues.