Ludmila Kaloev
About Ludmila Kaloev
Ludmila Kaloev is a QA Engineer at Endava in Chisinau, Moldova, with extensive experience in fraud risk management and card product development at BC 'Moldova Agroindbank' SA.
Title
Ludmila Kaloev is a QA Engineer currently working at Endava in Chisinau, Moldova.
Current Role at Endava
Ludmila Kaloev is employed as a QA Engineer at Endava in Chisinau, Moldova. In her role, she is responsible for ensuring the quality and reliability of software products through rigorous testing and validation processes. Her position involves collaborating with development teams to identify and resolve defects, enhancing the overall user experience and functionality of the applications.
Previous Roles at Moldova Agroindbank
Ludmila Kaloev worked at BC "Moldova Agroindbank" SA in various capacities from 2007 to 2017. Her roles included Bank Teller, Customer Account Specialist, Product Development Manager, Senior Fraud Risk Manager, and Chief of Fraud and Disputes Management Group within the Cards Division. Her experience encompassed managing fraud risks, handling disputes, monitoring merchant activities, launching new card products, and collaborating with Visa and MasterCard. She was integral in implementing best practices in fraud risk management and analyzing market evolution and fee structures.
Education and Expertise
Ludmila Kaloev studied at Academia de Studii Economice din Moldova, where she achieved a degree in Banks and Stock Exchanges from 2001 to 2005. Her educational background provided a strong foundation in financial systems and markets, complementing her professional roles in fraud risk management, product development, and quality assurance.
Responsibilities in Fraud Management
During her tenure at BC "Moldova Agroindbank" SA, Ludmila Kaloev was responsible for implementing fraud risk management best practices in the Cards Business. She handled chargeback processing activities, conducted merchant analysis for both onboarding and ongoing monitoring, and actively monitored transactions to detect fraud patterns and related risks. Her responsibilities also included revising internal regulatory frameworks and analyzing fees associated with card products.