Lyndsay Hailes
About Lyndsay Hailes
Lyndsay Hailes is a Service Delivery Coordinator at Endava in Glasgow, United Kingdom, with over 20 years of experience in IT service roles.
Title
Lyndsay Hailes currently holds the position of Service Delivery Coordinator at Endava, based in Glasgow, United Kingdom.
Current Company
Lyndsay Hailes is currently employed at Endava as a Service Delivery Coordinator. In this role, she is responsible for managing problem management, change management, service level agreement management, process management, and reporting. She has been with Endava since 2014, showcasing her dedication and extensive expertise in IT service delivery.
Career History
Lyndsay Hailes has over 20 years of experience in IT service roles across various companies in Glasgow. She began her career as an Administration/Helpdesk Assistant at the University of Strathclyde (1998-2000). She then worked at Britannic Asset Management as an IS Helpdesk Analyst (2000-2004). Following that, she held multiple roles at Barclays Wealth and Investment Management, including IT Service Desk Analyst (2004-2007) and IT Training Administrator (2007-2009). Subsequently, she was a Senior IT Technical Services Analyst at Irwin Mitchell (2009-2012). Lyndsay then served as an IT Service Desk Analyst at Trinity Mirror Group PLC (2012-2014). Before her current role, she briefly worked as a Virtual Desktop Engineer at Endava in 2014.
Background
Lyndsay Hailes has cultivated a broad and varied background in IT services over the past two decades. After her initial role at the University of Strathclyde, Lyndsay progressed through positions of increasing responsibility in multiple prestigious organizations, contributing to sectors including finance, legal, and media. Her roles have ranged from IT Service Desk Analyst to Senior IT Technical Services Analyst, reflecting a comprehensive skill set suitable for complex IT service environments.
Education and Expertise
Lyndsay Hailes completed her education at Thomas Muir High School, where she studied from 1992 to 1998. With over 20 years of professional experience in IT services, her areas of expertise include problem management, change management, service level agreement management, process management, and reporting. Lyndsay’s extensive career has equipped her with the knowledge and skills necessary to excel in demanding IT service roles.