Madalina Grindeanu Ion
About Madalina Grindeanu Ion
Madalina Grindeanu Ion is a Service Delivery Manager at Endava in Timisoara, with extensive experience in IT service management and a strong educational background in business administration and quality management.
Current Role at Endava
Madalina Grindeanu Ion is currently a Service Delivery Manager at Endava in Timisoara. In her role, she ensures the transition of new services into support smoothly, integrating and managing them for optimal performance. She oversees compliance audits, including SOX and client audits, to ensure adherence to regulatory standards. Additionally, she manages the Continual Service Improvement process, aiming to enhance service delivery and boost client satisfaction.
Previous Experience at Atos IT Solutions and Services SRL
Madalina Grindeanu Ion worked at Atos IT Solutions and Services SRL from 2013 to 2018 in Timisoara. She initially served as a CHANGE COORDINATOR for two years before taking on the role of Tower Service Manager, which she held for three years. During her tenure, she gained significant experience in managing various IT service functions, contributing to efficient service management and client satisfaction.
Educational Background
Madalina Grindeanu Ion has a substantial educational foundation, including a Master's degree in The Quality Management of technological processes from the 'Politehnica' University of Timisoara's Mechanic Faculty, attained between 2012 and 2014. She also earned a Master's degree in Marketing and Business Communication from 'Eftimie Murgu' University of Resita between 2008 and 2010. Prior to that, she achieved a Bachelor of Business Administration (BBA) in Business Administration and Management from the West University of Timisoara, Faculty of Economics, from 2005 to 2008. Madalina also studied Mathematics and Informatics at 'Traian Vuia' High School from 2001 to 2005, earning a qualification as a Programmer Assistant in Informatics.
Skills in Service and Incident Management
Madalina Grindeanu Ion has extensive experience in Incident and Problem Management, ensuring timely resolution of issues. She handles CSAT (Customer Satisfaction) and Complaint Management to maintain high levels of client satisfaction. Additionally, she plays a significant role in the Continual Service Improvement process to enhance the quality of service delivery at Endava.
Early Career Experience
Madalina Grindeanu Ion began her career at Sc Printo Group Srl as a Key Accounting Manager for nine months in 2008, followed by a role as an Economist at SC ART FIR SRL for nine months from 2008 to 2009 in Timisoara. She then worked as a Senior Order Analyst at SC WIPRO TECHNOLOGIES SRL for four years, from 2009 to 2013, in Timisoara. These early roles helped her build a robust foundation in various aspects of business and service management.