Madalina Pop
About Madalina Pop
Madalina Pop is the Head of Service Desk at Endava, with over a decade of experience in leadership roles within the service desk and management sectors.
Title and Current Position
Madalina Pop is currently the Head of Service Desk at Endava. In this role, she oversees the service desk operations, ensuring efficiency and effectiveness in service delivery.
Career Path at Endava
Madalina Pop has had a progressive career at Endava, starting as a Team Leader Service Desk from 2016 to 2019 in Cluj-Napoca. She then transitioned to the role of Service Desk Manager, a position she held from 2019 to 2021 in Cluj County, Romania. Currently, she serves as the Head of Service Desk, demonstrating her growth and capability in leadership roles within the company.
Previous Roles at Office Depot
Before joining Endava, Madalina Pop worked at Office Depot in several capacities. She started as a Process Assistant from 2011 to 2012, then moved up to Process Specialist from 2012 to 2013. She also served as Team Leader Credit and Collection for 5 months, followed by Team Leader Master Data Management from 2014 to 2016. These roles showcased her expertise in process management and team leadership.
Educational Background
Madalina Pop holds a Master's degree in Management from Universitatea 'Babeș-Bolyai' din Cluj-Napoca, which she obtained from 2010 to 2012. Additionally, she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Babes Bolyai University, completing her studies from 2007 to 2010.
Early Career and Transition
Madalina Pop began her career in merchandising at CBA from 2008 to 2009, followed by a sales assistant role at Inditex from 2010 to 2011. Her transition from retail to corporate roles, including various leadership positions at Office Depot and Endava, highlights her versatility and capability in adapting to different work environments and responsibilities.