Mihai Cojocnean
About Mihai Cojocnean
Mihai Cojocnean is an IT Service Delivery Manager at Endava in Cluj County, Romania, with extensive experience in service management and a background in economics.
Title
Mihai Cojocnean is currently an IT Service Delivery Manager at Endava, based in Cluj County, Romania.
Company
Endava
Education and Expertise
Mihai Cojocnean studied Economics at Universitatea „Babeș-Bolyai” din Cluj-Napoca, earning a Bachelor's degree from 2011 to 2014. He furthered his education with a Master's degree in Economics from the same university, which he completed in 2015. His expertise includes managing both infrastructure and application-related services, following ITIL frameworks and Agile methodology.
Professional Background
Mihai Cojocnean's professional journey at Endava began as a Service Desk Analyst from 2013 to 2014. He then served as an Incident Manager from 2014 to 2016. Currently, he holds the position of IT Service Delivery Manager, where he oversees a wide range of service delivery functions for multiple clients.
Responsibilities at Endava
In his role as IT Service Delivery Manager, Mihai Cojocnean manages a portfolio of services for multiple clients, ensuring the delivery of contracted services from transition through their lifecycle. He is responsible for monitoring and managing Service Level Agreements (SLAs), producing monthly service reports, and overseeing the continual service improvement program. Additionally, he resolves operational support issues and collaborates with internal and external stakeholders to implement or improve delivery processes.
Additional Roles and Activities
Mihai Cojocnean also prepares proposals and contracts for clients and is involved in negotiations and budgeting activities. Furthermore, he serves as a Scrum Master and team manager on several streams.