Milena Međak
About Milena Međak
Milena Međak is a Business Analyst at Endava in Belgrade, specializing in customer experience management and digital transformation.
Title
Milena Međak holds the position of Business Analyst. She is currently employed at Endava, where she is based in the Belgrade office.
Customer Experience Management Expertise
Milena Međak has substantive hands-on experience in customer experience management (CEM) and customer-facing processes. She applies a holistic, customer-centric approach to her work and is well-versed in service design practices. This expertise allows her to manage customer interactions effectively and enhance overall customer satisfaction.
Team Management and Digital Transformation
Milena Međak has proven experience in managing teams and leading digital transformation projects within a telecommunications corporation. Her background in these areas includes optimizing processes to facilitate smooth transitions to digital solutions, focusing on both efficiency and user experience.
Requirements Elicitation and Storytelling
Milena Međak is skilled in requirements elicitation, aiding in the accurate gathering of client and project needs. Additionally, she excels in storytelling, which enables her to communicate the big picture effectively to stakeholders. This combination of skills ensures that project goals are clearly understood and met.
Exploration in the Payments Industry
Currently, Milena Međak is exploring the payments industry as an agile business analyst. Her role involves understanding and navigating the intricacies of payment systems to drive projects forward efficiently within this sector.