Muresan Radu
About Muresan Radu
Muresan Radu is an Application Management Engineer at Endava in Cluj-Napoca, Romania, with a background in process improvement and customer service.
Title and Current Role
Muresan Radu currently holds the position of Application Management Engineer at Endava. Based in Cluj-Napoca, Cluj, Romania, he is responsible for overseeing application management tasks, ensuring smooth operation, and supporting various technical functions.
Professional History
Before joining Endava, Radu worked at STA Travel in Cluj County, Romania as a Process Improvement Expert from 2015 to 2020. In this role, he focused on optimizing business processes. Prior to his time at STA Travel, he served as a Customer Service Associate at Amazon for eight months between 2014 and 2015 in Cluj County, Romania. These roles helped Radu build a strong foundation in customer service and process management.
Education and Certifications
Radu pursued his higher education at Universitatea „Babeș-Bolyai” din Cluj-Napoca, where he studied Informatica Economica and earned a Bachelor's degree between 2020 and 2023. He also completed a Certified C# Programmer and DOTNET Developer course at FasttrackIT Cluj-Napoca over 11 months in 2018.
Leadership and Team Management
At Endava, Radu has demonstrated significant leadership capabilities. He managed a team of 30 people across all departments of Operations. Additionally, he created a comprehensive handover document to streamline night shift responsibilities and priorities. His contributions also included presenting and assisting with the implementation of the Senior Executives position within the company, which underscored his strategic thinking and organizational skills.
Training and Development Initiatives
Radu has shown a commitment to training and development within his roles. At Endava, he trained and organized the Ticketing Team on the Reissue process, demonstrating his ability to convey complex information efficiently and support team development.