Natalia Litvinov
About Natalia Litvinov
Natalia Litvinov is an Automation Tester at Endava in Moldova with over a decade of professional experience in technical and client-facing roles.
Current Role at Endava
Natalia Litvinov is currently working as an Automation Tester at Endava in Moldova. In this role, she utilizes her technical expertise to develop, execute, and maintain automated tests to ensure the reliability and performance of software products. Her work involves collaborating with development teams to identify and solve issues, improving software quality through effective test automation strategies.
Technical Support Leadership at StarNet
Natalia Litvinov served as the Technical Support Team Lead at StarNet from 2013 to 2019. In this capacity, she was responsible for managing a team of technical support specialists, addressing customer issues, and ensuring service quality. Her leadership involved handling team dynamics, training staff, and working directly with clients to resolve technical problems. Her six-year tenure highlights her deep involvement in the telecommunications industry and her ability to manage and lead technical teams.
Early Career in Client Relationship Management
Natalia began her professional journey in the fitness industry as a Client Relationship Manager at Energy Fitness Moldova. From 2009 to 2011, she was responsible for managing client interactions, ensuring customer satisfaction, and maintaining strong relationships with gym members. This role laid the foundation for her skills in customer support and relationship management.
Transition from Technical Support to Automation Testing
Natalia Litvinov made a significant career transition from technical support to automation testing in 2019. With a solid background in resolving technical issues and leading support teams, she applied her extensive experience to the domain of software testing. This shift allowed her to leverage her problem-solving skills and technical knowledge in a new area, focusing on improving software quality through automated testing.
Over a Decade of Professional Experience
With over ten years of professional experience, Natalia has worked in various roles that combine technical proficiency and client-facing responsibilities. Her broad background includes roles in technical support, team leadership, and automation testing. This diverse experience has equipped her with a comprehensive understanding of both technical and customer service aspects in the IT and telecommunications industries.