Oana Ioaniciu
About Oana Ioaniciu
Oana Ioaniciu is the Service Desk Operations Manager at Endava in Cluj, România, with over a decade of experience in team leadership and customer care roles.
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Oana Ioaniciu is the Service Desk Operations Manager at Endava, based in Cluj, România.
Current Role at Endava
Oana Ioaniciu currently works as the Service Desk Operations Manager at Endava in Cluj, România. In this role, she is responsible for managing and overseeing the service desk operations within the company. With a tenure of over 7 years at Endava, she has effectively advanced from being a Service Desk Team Manager to her current position, highlighting her expertise and commitment to the organization.
Previous Roles at Endava
Prior to her current position, Oana Ioaniciu served as the Service Desk Team Manager at Endava from 2016 to 2021. During these five years, she was instrumental in leading the team's daily operations, ensuring efficient service delivery, and implementing best practices across the service desk functions.
Experience at EXL
Oana Ioaniciu worked at EXL from 2011 to 2016, initially as a Customer Care Executive and subsequently as a Team Leader. In her role as Customer Care Executive from 2011 to 2013, she honed her customer service skills and gained valuable experience in client interactions. She was promoted to Team Leader from 2014 to 2016, reflecting her ability to manage and motivate teams effectively in a customer service environment.
Education and Academic Background
Oana Ioaniciu completed her studies at Universitatea „Babeș-Bolyai” din Cluj-Napoca, where she focused on Management and earned a Licenta degree from 2007 to 2010. Her academic background in management has provided her with foundational knowledge and skills that have been beneficial throughout her professional career.