Petru Barsan
About Petru Barsan
Petru Barsan is a Senior Support Engineer at Endava in Cluj County, Romania, with extensive experience in system engineering and software development.
Title
Petru Barsan is a Senior Support Engineer currently working in Cluj County, Romania, at Endava. His role focuses on managing support operations and troubleshooting a variety of technologies.
Current Company
Petru Barsan is employed at Endava as a Senior Support Engineer. At Endava, he uses his extensive IT expertise to handle incidents, changes, and problems efficiently, utilizing ServiceNow as the primary Service Management tool.
Previous Work Experience
Before joining Endava, Petru Barsan worked as a System Engineer at HP Enterprise Services from 2011 to 2016 for 5 years. Prior to that, he was with E.ON IT Romania in the same capacity from 2010 to 2011, and at E.On Gaz Distributie from 2007 to 2010 for 3 years. He began his professional career as a Software Developer at Neogen SA from 2006 to 2007.
Education and Expertise
Petru Barsan studied Computer Science at Universitatea „Petru Maior” din Târgu-Mureș, earning a Bachelor's degree after five years of study from 2001 to 2006. He also attended Colegiul National "Alexandru Papiu Ilarian," where he focused on mathematics. His expertise encompasses a wide range of technologies, including Windows Server, Active Directory, DNS, DHCP, and GPO, among others.
Technical Skills
Throughout his career, Petru Barsan has developed proficiency in managing Windows Server, Active Directory, DNS, DHCP, GPO, ADFS, System Center Configuration Manager, Forefront Threat Management Gateway, Exchange, Lync, SharePoint, IIS, and various virtualization platforms such as VMware ESXI, MS Hyper-V, and XenApp Citrix. He follows ITIL practices for Incident, Change, and Problem Management, ensuring efficient support operations.
Service Management and Process Improvement
At Endava, Petru Barsan utilizes ServiceNow to handle incident, change, and problem management processes. He is responsible for performing root cause analysis for recurring issues and contributing to the improvement of documentation with knowledge base articles. He ensures configuration changes are managed through a Standardized Change Management process, involving planning, risk analysis, peer review, approval, and implementation.