Raluca Handoca
About Raluca Handoca
Raluca Handoca is the Service Desk Team Lead at Endava in Cluj Napoca, with over 6 years of experience in customer service and service desk roles.
Current Position at Endava
Raluca Handoca currently holds the title of Service Desk Team Lead at Endava, based in Cluj Napoca, Romania. She was promoted to this role in December 2019. In her capacity as a team lead, Raluca oversees the service desk operations and ensures that her team provides effective and efficient support to clients.
Professional Experience at Endava
Raluca Handoca started her career at Endava in 2017 and has since held multiple roles within the company. Initially, she worked as a Service Desk Analyst for 10 months before transitioning to the role of Service Desk Specialist, a position she held from 2018 to 2019. Her extensive experience within the company culminated in her promotion to Service Desk Team Lead in late 2019.
Previous Employment
Before joining Endava, Raluca Handoca worked at Sykes Enterprises, Incorporated as a Customer Service Representative. She held this role for six months in 2017, where she gained valuable experience in customer service that paved the way for her subsequent roles in the service desk domain at Endava.
Educational Background
Raluca Handoca studied at Universitatea „Babeș-Bolyai” din Cluj-Napoca, where she earned a Bachelor's degree in Journalism from 2013 to 2016. Her academic background in journalism provided her with strong communication skills, which have been beneficial in her professional career in customer service and service desk roles.
Experience in Customer Service
With over six years of experience in customer service and service desk roles, Raluca Handoca has built a solid foundation in managing client interactions and service delivery. Her journey began with a six-month stint as a Customer Service Representative at Sykes Enterprises and continued with various positions at Endava, leading to her current role as Service Desk Team Lead.