Ramona Manea
About Ramona Manea
Ramona Manea is a Senior Service Delivery Manager at Endava with extensive experience in IT service management and a background in energy systems engineering.
Current Role at Endava
Ramona Manea is currently serving as an Senior Service Delivery Manager at Endava. She joined the company in May 2021 and has since been contributing to the management and improvement of service delivery processes. Her role involves overseeing the delivery of IT services, ensuring operational efficiency, and improving overall service quality.
Previous Experience at Atos
Prior to joining Endava, Ramona Manea held several managerial roles at Atos, spanning over five years. From 2016 to 2021, she served in various capacities, including Change Manager, Problem Manager, Change & Transition Manager, Workplace Service Manager, and Service Delivery Manager. Her responsibilities in these roles included managing IT services, implementing changes and transitions, and ensuring the smooth operation of workplace services.
Experience as Account Manager at ETA2U
Before her tenure at Atos, Ramona worked as an Account Manager at ETA2U, a position she held from 2013 to 2016. In this role, she was based in Timis County, Romania, and was responsible for managing client relationships, ensuring customer satisfaction, and overseeing account management activities. Her work at ETA2U laid a solid foundation for her subsequent roles in IT service management.
Education at Polytechnic University of Timisoara
Ramona Manea holds both a Bachelor's and a Master's degree from the Polytechnic University of Timisoara. She completed her Bachelor's in Energy Engineering in 2009, followed by a Master's in Energy Systems Engineering, which she earned in 2011. Her academic background in energy systems engineering provides her with a comprehensive understanding of technical and engineering principles, which complement her managerial expertise in IT services.
Managerial Expertise in IT Services
Throughout her career, Ramona Manea has developed a strong background in managing IT services and transitions. Her roles at Atos and Endava have focused on improving service delivery and operational efficiency. Her extensive experience includes managing changes and transitions, resolving problems, and overseeing workplace services. Ramona's expertise ensures that IT services are delivered effectively, contributing to the overall success of the organizations she has worked with.