Razvan Laurentiu Mitea
About Razvan Laurentiu Mitea
Razvan Laurentiu Mitea is a Customer Experience Administrator at Endava in Cluj-Napoca, Romania, with a background in sales and technical support within the outsourcing industry.
Current Role at Endava
Razvan Laurentiu Mitea currently holds the position of Customer Experience Administrator at Endava. He has been in this role since December 2021, operating out of Cluj-Napoca, Cluj, Romania. His responsibilities in this position include overseeing customer interactions to ensure a high level of client satisfaction and seamless service delivery.
Previous Experience at Endava
Previously, Razvan Laurentiu Mitea worked as a Senior Service Desk Technician at Endava from 2019 to 2021. During his tenure, he provided technical support and troubleshooting services, which contributed to his deep understanding of customer service in a technical context. His work in this role was also based in Cluj-Napoca, Cluj, Romania.
Role at Arvato
Before joining Endava, Razvan Laurentiu Mitea gained valuable experience at Arvato, where he worked as a Pre Sales Support Representative for the Microsoft Project from 2016 to 2018. This role, based in Sibiu County, Romania, involved supporting sales teams with pre-sales activities and assisting in customer inquiries related to Microsoft products.
Educational Background
Razvan Laurentiu Mitea pursued Business Administration and Management studies extensively. He holds a Master's Degree in Business Administration and Management from Universitatea 'Lucian Blaga' din Sibiu, completed between 2014 and 2016. He also earned a Bachelor's Degree in Management from the same university from 2011 to 2014. Additionally, he studied Entrepreneurship/Entrepreneurial Studies at the same institution from 2014 to 2015, and he participated in the Erasmus Programme at Universidad de Málaga from 2015 to 2016.
High School Education
Razvan Laurentiu Mitea completed his high school education at Colegiul Naţional 'Gheorghe Lazăr' Sibiu, where he achieved a diploma in Filologie Bilingv Engleza. His studies spanned from 2007 to 2011.
Skills and Expertise
Razvan Laurentiu Mitea has a strong background in both sales and technical support within the outsourcing/offshoring industry. He possesses skills in data analysis, customer service, and negotiation. These skills are complemented by his academic background in business administration and management.