Ricardo Sanchez
About Ricardo Sanchez
Ricardo Sanchez is the Senior Service Operation Manager at Endava in Bogota, Colombia, with extensive experience in IT service management and a background in business information technology.
Company
Ricardo Sanchez currently works at Endava as a Senior Service Operation Manager in Bogotá, D.C., Capital District, Colombia. Endava is a multinational IT services company known for its focus on digital transformation and agile delivery.
Title
Ricardo holds the title of Senior Service Operation Manager. His role involves leading IT service operations particularly for North American clients, managing various support groups including Service Desk, Remote Desktop Support, and Onsite Support Groups.
Education and Expertise
Ricardo Sanchez studied at Universidad de Los Andes, where he completed a Master of Business Information Technology from 2018 to 2020. He also holds a degree in Project Management from Universidad EAN, completed in 2011, and a Bachelor's degree in Systems and Telecoms Engineering from Universidad Sergio Arboleda, earned between 2004 and 2008. He is fluent in English and proficient in Portuguese.
Background
Before his current role, Ricardo worked at several companies. From 2018 to 2020, he was the Global IT Team Leader at Schlumberger in the Bogotá D.C. area. Prior to that, he served as Cameron Service Desk Coordinator for Cameron, a Schlumberger company, from 2016 to 2018. His earlier roles include Senior Global IT Analyst at Schlumberger from 2010 to 2016 in Bogotá, Colombia, and Jr. Support Engineer at Némesis S.A. for 6 months in 2010.
Achievements
Ricardo Sanchez has led IT service operations for North American clients and managed Quality of Service across more than 60 countries. He holds a certification in Business Analytics and utilizes data analytics tools such as Splunk, Excel, and Power BI for informed decision-making.