Rodion Popescu
About Rodion Popescu
Rodion Popescu is the Global Onsite Support Manager at Endava, overseeing a team of over 50 engineers and providing support to more than 10,000 users worldwide.
Company
Rodion Popescu currently works at Endava as the Global Onsite Support Manager. Endava is a technology company that provides IT services and solutions. Under his leadership, the team delivers business as usual support to over 10,000 users and manages the entire on-premise IT infrastructure across all Endava locations.
Title
Rodion Popescu holds the title of Global Onsite Support Manager at Endava. In this role, he coordinates a team of more than 50 local and onsite support engineers distributed worldwide. His responsibilities include contributing to the development of IT Security policies and executing the IT Onsite Support budget.
Education and Expertise
Rodion Popescu studied at Universitatea Tehnică a Moldovei, where he achieved a Bachelor's degree in Computers and Microelectronics. His expertise includes managing extensive IT infrastructures and providing onsite support. He has contributed significantly to IT security, policy development, and support team management.
Background
Rodion Popescu began his career at Moldtelecom as a Service Desk Team Lead, holding the position from 2001 to 2008 in Chisinau, Moldova. He then joined Endava as a Senior IT Support Engineer, working from 2008 to 2011. His current role has further expanded his responsibilities and reach within the company.
Achievements
Rodion Popescu has achieved a Service Level Agreement of 97% across all Endava locations, surpassing the target of 95%. He also maintained a high Customer Satisfaction score of 9.6/10 and a Billability/Utilization rate of 91%, both exceeding their respective targets. Additionally, he has managed to maintain a single-digit attrition rate.