Roxana Chiriac
About Roxana Chiriac
Roxana Chiriac is a Service Desk Analyst at Endava in Cluj, România, with a background in ICT support and customer service.
Current Role at Endava
Roxana Chiriac currently holds the position of Service Desk Analyst at Endava in Cluj, România. In this role, she is responsible for providing IT support and resolving technical issues for clients and colleagues. Her responsibilities likely involve troubleshooting technical problems, managing service requests, and ensuring smooth IT operations.
Previous Positions at Mainfreight
From 2019 to 2021, Roxana Chiriac worked at Mainfreight as an ICT Support Engineer and Information Technology Support Engineer in Cluj County, Romania. During her tenure, she handled IT support tasks, assisted in troubleshooting, and supported organizational IT needs. Her dual roles at Mainfreight highlight her capability and reliability in IT support and engineering functions.
Early Career at Endava and Yardi
Roxana Chiriac began her career at Yardi as a Customer Service Representative from 2016 to 2017, where she developed her customer service skills. She moved to Endava in 2017, initially as a Service Desk Analyst for one year, and later as a Service Desk Specialist for five months in 2018. This experience provided her with a solid foundation in IT support and service desk operations.
Educational Background
Roxana Chiriac studied at Babeș-Bolyai University, focusing on Comparative Literature/English from 2013 to 2016. Her education involved a three-year course that provided her with analytical and linguistic skills. This academic background complements her technical roles by enhancing her communication and documentation capabilities.