Selejan Paul Adrian
About Selejan Paul Adrian
Selejan Paul Adrian is a Service Desk Specialist (Senior Technician) at Endava in Cluj-Napoca, Romania, with a background in culinary arts and extensive technical skills in IT support and cloud platforms.
Current Role at Endava
Selejan Paul Adrian currently works at Endava as a Service Desk Specialist (Senior Technician) in Cluj-Napoca, Cluj, Romania. In this role, he is responsible for handling tickets and project implementations using Jira. He also creates and edits Knowledge Base articles in Confluence to support continuous learning and reference for the team.
Previous Experience in Culinary Arts
Before transitioning to IT, Selejan Paul Adrian worked in the culinary arts field. From 2015 to 2018, he served as an Assistant Chef at Indigo - Restaurant Indian in Cluj-Napoca, Cluj, Romania. Prior to that, he worked from 2013 to 2015 as an Assistant Chef at Club Italia - Restaurant Italian, also in Cluj-Napoca. This experience provided him with valuable skills in team collaboration and attention to detail.
Educational Background
Selejan Paul Adrian studied at Colegiul Tehnic de Transporturi Transilvania, where he graduated after a 4-year program from 2008 to 2012. His educational background has laid a solid foundation for his technical skills and understanding of complex systems.
Technical Skills and Tools
Selejan Paul Adrian has developed a wide range of technical skills. He possesses basic monitoring knowledge in Postman, DataDog, and Splunk. He also has experience in database administration with a focus on SQL access abilities. Additionally, he is knowledgeable in cloud platforms like AWS and Azure for basic support and access. His expertise extends to using Azure Active Directory and Active Directory for various administrative tasks including creating and disabling user accounts, password resets, and more.
IT Support and Administration
In his role as a Service Desk Specialist, Selejan Paul Adrian is proficient in connecting to remote desktops and virtual machines using Remote Desktop and troubleshooting connection issues on Citrix. He effectively uses ServiceNow for raising, categorizing, prioritizing, and closing tickets, as well as updating knowledge base articles. Additionally, he has knowledge of Cisco Call Manager, which he uses for assigning spare numbers and creating user profiles including phone, jabber, end-user, and voicemail.