Sergiu Balan, Psm
About Sergiu Balan, Psm
Sergiu Balan is a Scrum Master at Endava with over 14 years of experience in hi-tech and fast-paced industries, specializing in process improvement and problem-solving.
Title at Endava
Sergiu Balan currently serves as a Scrum Master at Endava, a role he assumed in April 2021. In this role, he is responsible for facilitating agile processes, ensuring Scrum practices are followed, and supporting team efficiency and productivity.
Previous Employment at Orange Moldova
Sergiu Balan worked at Orange Moldova in various capacities over two separate periods. From 2016 to 2021, he held the roles of Project Manager and Scrum Master in Chisinau, Moldova. Earlier, from 2010 to 2015, he was the International Operations Team Leader. In these roles, he focused on project management, international operations, and applying agile methodologies to improve team performance.
Experience at Amazon
Sergiu Balan was a PMP Agency Manager at Amazon for a period of 11 months from 2015 to 2016 in the United Kingdom. His responsibilities included managing projects, coordinating with different stakeholders, and ensuring the seamless execution of project plans within the organization.
Role at International Travel Network
Between 2007 and 2010, Sergiu Balan worked as a Ticketing Department Supervisor at International Travel Network in the San Francisco Bay Area. He led a team responsible for ticketing services, focusing on enhancing customer service and operational efficiency.
Educational Background
Sergiu Balan holds an Engineer's Degree in Economical Engineering in Energetics and Electrotechnics from the Technical University 'Gh. Asachi' in Iasi, Romania, which he earned after completing a 5-year program from 2001 to 2006. He has also completed various training programs including Design Thinking from Design Thinkers Academy, balance team and cross-functional management from Orange Campus in Paris, and leadership training from ProEra Group.
Skills and Expertise
Sergiu Balan has accumulated over 14 years of experience across several high-tech and fast-paced industries such as Telecom, Air Travel, and Logistics. He is proficient in managing both waterfall and agile projects, process improvement, problem-solving, business analysis, and service delivery. Throughout his career, he has led various customer service teams, demonstrating strong leadership and team management skills.