Simion Soporan
About Simion Soporan
Simion Soporan is the Team Manager Service Desk at Endava in România, with extensive experience in customer service and team leadership roles.
Title
Simion Soporan currently holds the position of Team Manager Service Desk at Endava in România. He has extensive experience in team management and customer service roles within various companies.
Work Experience at Endava
Simion Soporan joined Endava in September 2020 as a Team Manager for the Service Desk. In this role, he is responsible for recruiting, onboarding, and coaching analysts to ensure they are prepared for current and future positions within the company. He also forecasts and schedules team shifts based on service levels, skill sets, workloads, and leave time. Simion monitors team and individual Key Performance Indicators (KPIs) to ensure targets are met and manages escalations to drive performance improvements.
Work Experience at Emerson
Simion Soporan worked at Emerson from 2009 to 2020, starting as a Customer Services Representative for five years and then advancing to the role of Customer Service Team Leader for six years in Cluj County, Romania. In these positions, he developed a strong foundation in customer service and team management, contributing to the efficient operation of the service desk and ensuring high levels of customer satisfaction.
Early Career at SC Contactcenter.ro
Before his tenure at Emerson, Simion Soporan worked at SC Contactcenter.ro as a Chief Operator/Specialist from 2005 to 2009. This role involved various responsibilities that laid the groundwork for his future in customer service and team management.
Educational Background
Simion Soporan holds a Bachelor of Commerce (BCom) degree in Business/Managerial Economics from Universitatea Creștină „Dimitrie Cantemir” din Cluj-Napoca, which he completed between 2004 and 2008. He also earned a High School Diploma in Physical Sciences from Liceo Scientifico G. Falcone in Asola, Italy, where he studied from 1999 to 2004.