Stefania Diaconu
About Stefania Diaconu
Stefania Diaconu is a Service Desk Analyst at Endava in Cluj, Romania, with a diverse background in hospitality, aviation, and IT support.
Current Role at Endava
Stefania Diaconu is currently working as a Service Desk Analyst at Endava in Cluj, România. In this role, she utilizes her background in Information Technology to provide IT support and services, ensuring efficient and effective resolution of IT-related issues.
Previous Experience in Hospitality and Aviation
Prior to her current role, Stefania Diaconu has accumulated extensive experience in the hospitality and aviation industries. She worked at Qatar Airways as a Cabin Attendant from 2018 to 2020 in Doha, Qatar. She also held various roles in the hospitality sector, including positions at Kronwell Hotel Brasov, Athenee Palace Hilton, and Mövenpick Hotels & Resorts. These roles have provided her with diverse cultural and professional experiences.
Educational Background in Hospitality and Tourism
Stefania Diaconu studied at HTMi Hotel and Tourism Management Institute Switzerland, where she achieved a Bachelor of Science in Hospitality and Tourism Management. She also obtained a Higher Diploma in International Hotel and Tourism Management, a Diploma in International Hotel and Tourism Management, and a Certificate in International Hotel and Tourism Operations. Her educational background provided her with the foundational knowledge and skills necessary for her various roles in the hospitality industry.
Early Career in IT and Transition to IT Support
Stefania Diaconu has a background in Information Technology from her high school education at Emil Botta Highschool, Adjud. This foundational knowledge in IT has facilitated her transition to a Service Desk Analyst position in the IT sector. Her educational and professional journey reflects a blend of IT support and hospitality management skills, making her versatile in her professional capabilities.
International Work Experience
Stefania Diaconu has gained international work experience by working in Switzerland, Qatar, and Romania. This has allowed her to adapt to different cultural and professional environments, enriching her career and personal growth. Her roles in various countries have contributed to her ability to handle diverse customer needs and expectations effectively.