Tudor Ionuț Boancă
About Tudor Ionuț Boancă
Tudor Ionuț Boancă is a Senior Technician - Service Desk Analyst at Endava in Cluj-Napoca, Romania, with a background in journalism, computer networks, and cybersecurity.
Company
Tudor Ionuț Boancă is currently working at Endava as a Senior Technician - Service Desk Analyst. Based in Cluj-Napoca, Cluj, Romania, Endava provides IT services including application development, managed services, and IT consulting.
Title
As a Senior Technician - Service Desk Analyst at Endava, Tudor Ionuț Boancă ensures continuous support coverage by handling all types of shifts, including night shifts. He is responsible for monitoring customer infrastructure alerts using specialized tools, maintaining system integrity, and providing mentorship to new colleagues.
Previous Experience
Before joining Endava, Tudor Ionuț Boancă worked at SYKES as a Client Information Officer (Funcţionar Informaţii Clienţi) for five months from 2019 to 2020. During his time at SYKES in Cluj-Napoca, he focused on customer support and client information management.
Education and Expertise
Tudor Ionuț Boancă's educational background is extensive. He completed a Bachelor's degree in Journalism from Universitatea „Babeș-Bolyai” din Cluj-Napoca from 2016 to 2019. He also studied computer skills at the Progpers Foundation, receiving a Postgraduate Degree in 2014. Furthermore, he earned a Postgraduate Degree in Computer Networks Technician from Colegiul Tehnic Aiud from 2014 to 2016. Tudor completed his high school education in Philology at Colegiul Naţional 'Titu Maiorescu', Aiud from 2009 to 2013, achieving a High School Diploma.
Cyber Security Certification
In addition to his other academic credentials, Tudor Ionuț Boancă achieved a certification in Cyber Security from Cisco Networking Academy - Introducere în securitatea cibernetică in 2021. The course lasted 11 months, providing foundational knowledge and skills in cyber security.