Gregory Maitland, PhD
About Gregory Maitland, PhD
Gregory Maitland, PhD, is a System Administrator with extensive experience in IT support and a background in leadership from his time in the Army. He currently works at Energy Solutions in Oakland, California, and emphasizes user education and empathetic communication in technology.
Current Role at Energy Solutions
Gregory Maitland serves as a System Administrator at Energy Solutions, a position he has held since 2022. He also works as an IT Helpdesk Technician at the same organization, a role he began in 2020. His work is based in Oakland, California, where he focuses on providing technical support and ensuring efficient IT operations. His dual roles demonstrate his versatility and commitment to enhancing IT services within the organization.
Previous Experience in IT Support
Gregory Maitland has extensive experience in IT support across various organizations. He worked at Dell as a Technical Services Desk representative from 2012 to 2013. His previous roles include serving as a Senior Service Desk Technician at Alameda Alliance for Health from 2016 to 2018, and as a Desktop Engineer (Tier 3) at Signature Consultants from 2009 to 2012. His background also includes positions at Qimonda, Ethyl Corporation, and NRC National Response Corporation, where he developed skills in technical support and user education.
Military Background and Leadership Experience
Gregory Maitland's experience as a squad leader in the Army has significantly influenced his approach to IT support. This military background instilled a strong sense of leadership and discipline, which he applies in his current roles. His experience in the Army contributes to his advocacy for effective communication and empathy in IT, emphasizing the importance of understanding user needs.
Education and Academic Background
Gregory Maitland studied Computer Systems Networking and Telecommunications at ITT Tech from 2005 to 2007. He also holds a Doctor of Philosophy (PhD) in Psychology from Rochville University. His educational background provides him with a unique perspective on user interactions and the psychological aspects of technology support, enhancing his ability to educate end users effectively.
Philosophy and Approach to IT Support
Gregory Maitland advocates for IT departments to educate end users in simple terms to enhance understanding and reduce user fault perception. He emphasizes the importance of making IT solutions not only functional but also a positive experience for users. Maitland believes that listening and responding with empathy are crucial skills in Information Technology, reflecting his commitment to user-centered support.