Maria Monica Roces
About Maria Monica Roces
Maria Monica Roces is an Account Executive at Engagespark in Manila, Philippines, where she has worked since 2018. She has prior experience in customer care and relationship management from her time at Concentrix and Expert Global Solutions.
Work at engageSPARK
Maria Monica Roces has been employed at engageSPARK since 2018. She currently holds the position of Account Executive, where she is involved in automating interactions through various communication channels. Her role focuses on enhancing customer engagement and streamlining communication processes. Prior to her current position, she served as an Executive Assistant at engageSPARK, contributing to the company's operational efficiency for six years in Manila, Philippines.
Previous Employment Experience
Maria Monica Roces has a diverse work history prior to her tenure at engageSPARK. She worked at Concentrix as a Customer Care Representative from 2016 to 2017, and briefly as a Retention Specialist in 2017. Additionally, she held the position of Relationship Manager at Expert Global Solutions for one month in 2016. Her experience also includes a role as a Brand Ambassador at Sutra Beauty in Los Angeles, California, for one month in 2016, and an on-the-job training position at Filinvest Land Inc. in 2014.
Education and Expertise
Maria Monica Roces pursued her higher education at Quezon City University, where she studied Marketing and Entrepreneurship. She earned a Bachelor of Science degree from 2010 to 2015. Additionally, she attended St. Theresa's College, further enhancing her educational background. Her academic focus has equipped her with skills relevant to her roles in customer care and account management.
Background
Maria Monica Roces is based in Manila, Philippines. Her career began in the customer service sector, where she gained experience in various roles that required strong communication and relationship management skills. Her work in different capacities across multiple organizations has provided her with a well-rounded understanding of customer engagement and retention strategies.