Susi Henchy Grimes
About Susi Henchy Grimes
Susi Henchy Grimes is the Head of Customer Success and Operations at EngFlow, where she has worked since 2021. With over 20 years of experience in technology, she has held various leadership roles, including Vice President of Technology Operations at iland Cloud and Vice President at JPMorgan Chase & Co.
Work at EngFlow
Susi Henchy Grimes has been serving as the Head of Customer Success and Operations at EngFlow since 2021. In this role, she focuses on ensuring operational efficiencies and fostering cross-functional alignment within the organization. Her leadership is instrumental in enhancing customer satisfaction and streamlining operations to meet the needs of clients effectively.
Previous Experience in Technology
With over 20 years of experience in the technology sector, Susi began her career as a Customer Support Engineer at a tech startup. She has held various significant positions, including Vice President of Technology Operations at iland Cloud from 2020 to 2021 and Vice President at JPMorgan Chase & Co. from 2002 to 2019. Her diverse roles have contributed to her extensive knowledge in technology operations and customer success.
Education and Expertise
Susi Henchy Grimes earned a Bachelor of Science (BS) degree in Computer & Systems Engineering from Rensselaer Polytechnic Institute. Her educational background provides a solid foundation for her extensive career in technology, where she has developed expertise in program management, operations, and customer success engineering.
Leadership Roles and Responsibilities
Throughout her career, Susi has led strategy and departmental business plans, particularly in her previous roles at various technology companies. At JPMorgan Chase & Co., she worked as a Global Production Support Manager, overseeing critical technology operations. Additionally, she served as a Customer Success Engineer at Javelin, further enhancing her capabilities in customer-focused roles.