Ricardo Primon
About Ricardo Primon
Ricardo Primon is a Customer Success Manager at enosix, where he has worked since 2023. He has extensive experience in project management, customer support, and engineering, with a diverse skill set that includes graphic and web design.
Work at enosix
Ricardo Primon currently serves as a Customer Success Manager at enosix, a position he has held since 2023. In this role, he is responsible for ensuring customer satisfaction and success through effective management of customer relationships. Prior to this, he worked as a Salesforce Partner Account Manager at enosix from 2022 to 2023, where he focused on managing partnerships and enhancing customer engagement.
Education and Expertise
Ricardo holds a Bachelor's degree in Production Engineering from Universidade São Francisco, where he studied from 2013 to 2018. He also studied Industrial Engineering at the University of Miami for one year in 2015-2016, achieving a Bachelor of Science (B.S.). His educational background provides him with a strong foundation in engineering principles, which he applies in his professional roles.
Background
Ricardo has a diverse professional background, having worked in various roles across multiple companies. His career began with internships in Brazil, including positions at Rousselot and CASP S/A. Indústria e Comércio. He later transitioned to the United States, where he gained experience at Catch.Co and Red Hat, focusing on customer support and marketing roles.
Achievements
Throughout his career, Ricardo has developed a diverse skill set that includes graphic design, web design, and quality management tools. He has experience in all phases of the project life cycle, demonstrating his ability to manage projects from initiation to closeout. His strong skills in cross-functional collaboration and adaptability have contributed to his success in customer-facing roles.
Professional Experience
Ricardo has held various positions that showcase his versatility and expertise. Before his current role at enosix, he worked as an Account Relationship Manager at Catch Marketing Company since 2022. He also held multiple positions at Red Hat, including Bilingual Customer Support Specialist and Team Lead, where he utilized his bilingual skills in English and Portuguese to support customers effectively.