Alicia F.
About Alicia F.
Alicia F. is a Section Manager III at Enova International in Chicago, Illinois, with a strong background in quality assurance and management. She holds an MBA and has previously worked at McDonald's and United Airlines, advocating for continuous improvement and the importance of learning from failure.
Work at Enova International
Alicia F. has been employed at Enova International since 2014, initially serving as Quality Section Manager I until 2022. In 2019, she advanced to the role of Section Manager III, where she continues to work in Chicago, Illinois. Her responsibilities include managing quality assurance metrics and addressing compliance-regulated complaints. Alicia's experience at Enova International spans over eight years, during which she has contributed to the company's operational efficiency and customer satisfaction.
Education and Expertise
Alicia F. holds a Master of Business Administration (MBA) in Customer Experience from Keller Graduate School of Management of DeVry University, which she completed from 2015 to 2017. She also earned a Bachelor's degree of Science in Technical Management with a focus on Project Management from DeVry University-Illinois between 2012 and 2014. Additionally, she achieved a Health Care Management Certificate from Keller Graduate School of Management from 2017 to 2018. Her educational background supports her expertise in quality assurance and management.
Background
Alicia F. began her career as a cashier at McDonald's, where she worked from 1996 to 1999. She later joined United Airlines as a Quality Specialist, serving from 2007 to 2014 in the Greater Chicago Area. Her diverse professional background includes extensive experience in quality assurance and compliance, which she has applied throughout her career in various roles.
Achievements
Throughout her career, Alicia F. has demonstrated a commitment to professional growth and excellence. She advocates for the principle of paying it forward and emphasizes the importance of giving one hundred percent in all endeavors. Alicia believes that failure is an essential part of the experimental process leading to success, reflecting her passion for continuous learning and application of abstract principles across different business lines.