Alyssa Hernandez
About Alyssa Hernandez
Alyssa Hernandez is a member of the Ops US Application Support Team at Enova International, where she assists customers with loan financing and application support. She has a diverse work history that includes roles in sales, recreation, and food service, alongside her academic achievements in Rhetoric and Public Communication and Business Management.
Work at Enova International
Alyssa Hernandez has been part of the Ops US Application Support Team at Enova International since January 1, 2016. In her role, she assists customers with various tasks related to loan financing and application support. She is responsible for identifying, researching, and resolving customer issues, ensuring a smooth experience for users. Additionally, she converts leads into loan applications and follows up on customer requests through phone and email communication.
Education and Expertise
Alyssa Hernandez studied at Northern Illinois University, where she earned a Bachelor’s Degree with an emphasis in Rhetoric and Public Communication from 2015 to 2018. She also attended Kent State University for a year, where she studied Business Management and obtained a Bachelor of Business Administration (B.B.A.) from 2014 to 2015. Her educational background supports her expertise in communication and customer service within her current role.
Background
Before joining Enova International, Alyssa Hernandez held various positions in different organizations. She worked as a Sales Associate at Silverleaf Resorts for two months in 2014 and served as a Recreation Facility Attendant at Waukegan Park District in 2015. Additionally, she worked as a Dishwasher at Lettuce Entertain You Restaurants and as a Crew Member at KFC from 2012 to 2014. Her diverse work experience contributes to her skills in customer support and operations.
Previous Employment
Alyssa Hernandez has held multiple roles prior to her current position at Enova International. She worked as a Party Coordinator at Pump It Up for five months in 2012. She also gained experience as a Student at Northern Illinois University from 2015 to 2016 and at Kent State University from 2014 to 2015. Her early employment experiences include working as a Crew Member, Cook, and Cashier at KFC from 2012 to 2014, which provided her with foundational skills in customer service.