Brittany Dallas James
About Brittany Dallas James
Brittany Dallas James is a Quality Specialist with extensive experience in survey research, project management, and customer support. She has worked at notable companies such as Dyson and Enova Financial, focusing on quality assurance and staff development.
Work at Enova Financial
Brittany Dallas James has been employed at Enova Financial since 2012, currently holding the position of Quality Specialist. In this role, she focuses on ensuring quality standards are met through survey research, call auditing, and coaching. Her responsibilities include designing and analyzing surveys to gather customer feedback, which informs business strategies. Brittany has also managed various projects, showcasing her project management skills within the organization.
Current Role at Dyson
Since 2015, Brittany has worked at Dyson as a Customer Experience and Sales Manager. In this capacity, she oversees customer interactions and sales processes, aiming to enhance overall customer satisfaction. Her experience in managing both small and large projects contributes to her effectiveness in this role, allowing her to implement strategies that improve customer experience.
Previous Experience at Computershare
Brittany worked at Computershare as a Proxy Representative from 2009 to 2011. During her two years in this position, she gained valuable experience in customer service and support, which laid the foundation for her subsequent roles in the financial services industry.
Education and Expertise
Brittany studied at Aurora University, where she achieved a degree in Management Information Systems in 2008. She furthered her education at Chicago State University, obtaining a degree in Business and Management Information Systems in 2011. Her educational background supports her expertise in trend identification and data analysis, which she applies in her current roles.
Staff Training and Development
Brittany has a successful track record in staff training and development, focusing on enhancing team skills and performance. Her experience in coaching and auditing calls contributes to her ability to train staff effectively, ensuring that quality standards are consistently met across her teams.